ADVANCED COMPUTER NETWORK CORPORATION

Q1: What is the physical address of Advanced Computer Network Corporation's corporate headquarters?
A1: The physical address of Advanced Computer Network Corporation's corporate headquarters is 5001 Baum Blvd, Suite 680, Pittsburgh, PA 15213 USA.

Q2: What are the contact phone numbers for Advanced Computer Network Corporation?
A2: The contact phone numbers for Advanced Computer Network Corporation are 800-213-2667 (Toll-Free) and 412-683-9010 (Phone).

Q3: How can customers request support from Advanced Computer Network Corporation?
A3: Customers can request support from Advanced Computer Network Corporation through the Standard Support Web Support, where they can submit a support ticket via the Support Form and upload their Service or Support Package. They can also contact the Telephone Support team for live-call basis services.

Q4: What is the warranty period for certain JetStor products?
A4: The warranty periods for certain JetStor products are as follows: JetStor 8XX RAID- 3 years logic, JetStor 8XX JBOD - 3 years logic, XCubeNAS- 2 years logic, JetStor NAS 1600S- 3 years logic, JetStor NAS 405SD/400S/800S/1200S- 1 year logic, SAS drives- 5 years, SATA drives- 3 or 5 years.

Q5: What is the process for requesting a replacement of a Customer Replaceable Unit (CRU)?
A5: If it is necessary to replace a CRU, customers should call the Telephone Support team to request a delivery of the CRU part. The delivery will be on the next business day following the service call being placed prior to 3 p.m. Eastern Standard Time.

Q6: What is Advanced Disk Drive Replacement and how does it work?
A6: Advanced Disk Drive Replacement is one of AC&NC's service programs available to facilitate prompt replacement of a failed disk drive. The end user can call AC&NC and request a drive swap-out, and AC&NC will provide the end user with a replacement unit via UPS or FedEx.

Q7: What is the Extended Warranty Plan offered by Advanced Computer Network Corporation?
A7: The Extended Warranty Plan is an optional plan that extends the standard warranty for an additional one or two years. It eliminates all of the irritations associated with restoring equipment to peak condition and provides complete protection against unexpected and costly service bills.

Q8: What services does JetStor offer in terms of storage consulting?
A8: JetStor has the experience, skill, and products to provide solutions to real-world storage issues. They can help apply industry-specific solutions to address customers' storage needs.