Altius Customer Services Private Ltd.

Q1: What is the company name and its type?
A1: The company name is Altius Customer Services Private Ltd., and it appears to be an ecommerce management service provider.

Q2: What services does the company offer?
A2: Based on the provided content, it seems that Altius Customer Services Private Ltd. offers ecommerce customer service outsourcing services, including 24/7 support, specialized skills or subject matter expertise, and sharing knowledge for customer interaction.

Q3: What are the key business goals to outsource for an ecommerce business?
A3: According to the text, identifying key business goals to outsource includes knowing what to outsource or hiring the right person/team to help maximize business objectives. This involves assessing gaps between current strategies and processes and determining how exemplary customer service can support business growth.

Q4: What are the essential skills required for a subject matter expert in ecommerce customer service?
A4: The text mentions that a subject matter expert should be knowledgeable about various industries, such as Healthcare, Beauty & Personal care, Fashion Apparel, Food, etc. Being multilingual is also an added advantage. Additionally, having realworld experience of varied customer service situations and projects is crucial.

Q5: How can Altius Customer Services Private Ltd. help ecommerce businesses drive revenue growth?
A5: By providing a qualified and determined Ecommerce management service provider to help drive revenue growth, retain old customers, and bring in new ones. This outsourcing model allows for lower staff & inhouse training costs, reduced operating cost, and bigger scalability.

Q6: What is the importance of sharing knowledge with outsourcing partners?
A6: Sharing documents or creating a common knowledge base introduces outsourcing partners to unique challenges and guidelines they need to meet. Regular updates on current industry trends and SMEs with good communication skills are also essential for delivering consistent customer support.

Q7: How can Altius Customer Services Private Ltd. measure the performance of its outsourcing provider?
A7: The company can use standard key metrics like CSAT (Customer Satisfaction Test/Score) or set up a monthly review/meeting to identify problem areas or satisfaction points. This helps track customer satisfaction scores, internal communication, costeffectiveness, and other important aspects.

Q8: What is the primary driver of ROI for an ecommerce business?
A8: According to the text, recognizing customer satisfaction as the primary driver of ROI (Return on Investment) for an ecommerce business is crucial. This involves measuring or evaluating outsourcing provider performance using key metrics like CSAT and setting up regular reviews to identify areas for improvement.