Web Summary
Q1: What is the company name and its location?
A1: The company name is CoffeeWorks, and it has multiple locations in Australia, including Mareeba, Cairns, Port Douglas, Atherton, Townsville, and FNQ (Far North Queensland).
Q2: What type of products does CoffeeWorks offer?
A2: CoffeeWorks offers a wide range of coffee-related products, including specialty coffees, flavored coffees, organic coffees, chocolate, liqueurs, tea, and gift items.
Q3: What is the company's focus on its customers?
A3: The company's focus is on providing excellent customer service, high-quality products, and creating a personalized experience for its valued guests. They acknowledge that their customers are the driving force behind their success.
Q4: How did CoffeeWorks begin?
A4: CoffeeWorks was founded in 1988 as a small home-based roaster trading from a single market stall at Rusty's Markets in Cairns. The company has since grown and evolved into the boutique family business it is today.
Q5: What sets CoffeeWorks apart from other coffee companies?
A5: CoffeeWorks prides itself on its commitment to quality, care, and attention to detail in every aspect of its products and services. They take pride in sourcing the best beans from Australia and around the world and delivering a superb product directly to customers' doors.
Q6: What is the company's approach to customer service?
A6: CoffeeWorks emphasizes the importance of experience, care, and passion in every cup of coffee they serve. They strive to deliver consistent, delicious products that exceed their customers' expectations.
Q7: Are CoffeeWorks' chocolate products safe for customers with dietary restrictions?
A7: Yes, CoffeeWorks takes great care to ensure that all their chocolate products are gluten-free (GF), dairy-free (DF), and nut-free, except for certain exceptions such as Turkish Delight, Pizzas, Rocky Roads, Dark Chai, and nuts like macadamia, pistachio, coconut, and almond.
Q8: How does CoffeeWorks handle customer orders?
A8: To avoid any issues with delivery, CoffeeWorks only sends chocolate orders on Mondays and Tuesdays. They also ensure that all their products are carefully handcrafted and hand-packed to prevent cross-contamination between nut-free and nut-containing items.