BALBIANELLO INC.

Q1: What are the countries where Alpine Cashmere Inc. ships products?
A1: Alpine Cashmere Inc. ships products to the following countries: Bermuda, French Southern Territories, Gibraltar, Iraq, Namibia, Peru, Turkmenistan, and Uganda.

Q2: What is the primary material used in Alpine Cashmere's products?
A2: The primary material used in Alpine Cashmere's products is cashmere, which is sourced from noble goats that have adapted to the harsh winters of the Himalayas.

Q3: How is cashmere obtained from the goats?
A3: Cashmere is obtained from the goats by combing their soft, downy hair by hand once a year, in the springtime, after the winter has ended. This process does not harm the goat.

Q4: What is the significance of Inner Mongolia as a source of high-quality cashmere?
A4: Inner Mongolia is considered the best and finest source of cashmere due to its mountainous region and harsh winters, which have allowed the goats to adapt and produce some of the rarest and most luxurious fibers in the world.

Q5: What is the company's approach to manufacturing and production?
A5: Alpine Cashmere uses a slow and labor-intensive approach to manufacturing, often producing products in small batches with hand-finishing techniques. This results in luxurious and sumptuous articles that can last a lifetime.

Q6: How does Alpine Cashmere prioritize its relationships with its suppliers and partners?
A6: Fostering close relationships with everyone involved in the creation of their products is paramount to Alpine Cashmere's business ethos, highlighting the importance of collaboration and partnership in their supply chain.

Q7: What is the company's policy on sustainability and environmentally friendly practices?
A7: Although not explicitly stated in the provided text, it can be inferred that Alpine Cashmere prioritizes sustainable and environmentally friendly practices, as they emphasize using "sustainably grown cashmere" in their products.

Q8: How does Alpine Cashmere engage with its customers and provide customer support?
A8: Alpine Cashmere provides customer support through various channels, including phone (781–652–8848), email (info@alpinecashmere.com), and social media platforms such as Instagram, Facebook, Pinterest. They also offer a newsletter sign-up for exclusive offers and promotions.

Q9: What is the company's policy on returns and refunds?
A9: Although not explicitly stated in the provided text, it can be inferred that Alpine Cashmere has a standard return and refund policy, which may be outlined in their "Shipping & Returns" section or other parts of their website.

Q10: How does Alpine Cashmere handle customer subscriptions and loyalty programs?
A10: Alpine Cashmere offers a newsletter sign-up program that provides exclusive offers, flash sales, new styles, collections, and colors to subscribers. Existing customers are also automatically subscribed to this program, indicating a focus on retaining loyal customers through personalized communication and rewards.