Web Summary
Q1: What is the company name and its location?
A1: The company name is BLAK CO., LTD. and it is based in New Zealand.
Q2: What type of products does the company specialize in?
A2: The company specializes in luxury accessories, including handbags, jewelry, luggage, and candles.
Q3: What is the company's design philosophy?
A3: The company's design philosophy is "Fewer, more beautiful pieces," which emphasizes simplicity, quality, and longevity. Each piece is designed to become a treasure in a woman's wardrobe for many years to come.
Q4: Who is the designer behind Saben?
A4: Roanne Jacobson is the designer behind Saben.
Q5: What is the shipping policy for New Zealand orders?
A5: Shipping in New Zealand is free on all orders over $150. Standard rate shipping for orders under $150 is a flat rate of $8.
Q6: What is the shipping policy for Australia orders?
A6: Shipping to Australia is free with orders over $250, and has a flat rate of $20 NZD for orders under $250. Delivery typically takes 3-5 working days.
Q7: What is the international shipping policy?
A7: International shipping costs $60, and delivery typically takes 5-10 working days. Extra fees may be charged for duties and taxes upon arrival in the customer's country.
Q8: Can customers track their orders?
A8: Yes, customers can track their orders through the tracking number provided by the company after dispatch.
Q9: What is the return policy for Saben?
A9: The company offers a 14-day exchange or full refund policy for most items, but does not apply to made-to-order Bridesmaids service or custom-made mainline orders.