Web Summary
Q1: What is the company's address?
A1: The company's address is Noergaardsvej 3, 7500 Holstebro.
Q2: In which countries does the company ship products?
A2: CeramicSpeed ships products to the following countries: United States (USD), Austria (EUR), Belgium (EUR), Bulgaria (EUR), Croatia (EUR), Cyprus (EUR), Czech Republic (EUR), Germany (EUR), Estonia (EUR), Finland (EUR), France (EUR), Greece (EUR), Hungary (EUR), Ireland (EUR), Italy (EUR), Latvia (EUR), Lithuania (EUR), Luxembourg (EUR).
Q3: What is the company's industry?
A3: CeramicSpeed operates in the cycling and motorsport industries, specifically in the production of high-performance bearings and pulley wheels for bicycles.
Q4: What products does the company offer?
A4: The company offers a wide range of products, including Oversized Pulley Wheel Systems, Road Gravel Mountain View all, Single Bearings & Wheel Kits, CeramicSpeed Balls, SLT Pivot Bearings, Pivot Kits, Headset Bearings, Headset Kits, Tools & Accessories, and Merchandise.
Q5: What is the company's warranty policy?
A5: CeramicSpeed offers a Lifetime Warranty on its products, which can be registered online. The company also provides free returns within 14 days of receipt for a full refund or exchange.
Q6: How does the company handle delivery costs?
A6: CeramicSpeed offers free shipping on orders above 199 EUR/USD. For orders below this threshold, delivery costs range from 18 USD/EUR (standard) to 28 USD/EUR (carbon-neutral home delivery).
Q7: What is the company's policy on personalized items?
A7: CeramicSpeed reserves the right to refuse custom engraving texts that can be perceived as offensive or inappropriate. Personalized items cannot be returned and related orders cannot be cancelled.
Q8: How does the company handle returns and refunds?
A8: CeramicSpeed offers free & easy returns within 14 days of receipt for a full refund or exchange. The company also provides a warranty program, which includes technical training and support.