Web Summary
Q1: What is the company name and its address?
A1: The company name is Cerebellum S.A., and its address is 145 Corte Madera Town Center Suite 406, Corte Madera, CA 94925.
Q2: What products does the company offer?
A2: The company offers high-quality educational and entertainment programming for schools, libraries, and students through various platforms such as DVDs, digital downloads, streaming services, and subscription options.
Q3: In what industry is the company operating?
A3: Cerebellum S.A. operates in the education and entertainment industry, specifically catering to schools, libraries, and students with educational and entertaining content.
Q4: What are the contact details for customer service?
A4: Customer service can be reached by phone at (866)386-0253, fax at 805-426-8136, or email at [email protected]. The company is also available to assist customers Monday through Friday from 9:00 AM to 5:00 PM PDT.
Q5: What payment options does the company accept?
A5: Cerebellum S.A. accepts all major credit cards (Visa, Master, American Express, and Discover) as well as purchase orders from schools, public libraries, and government agencies.
Q6: Does the company ship internationally?
A6: The website only accepts orders from the United States and Canada. However, customers can contact customer service to inquire about shipping to their country, with some titles not eligible for international shipping due to copyright restrictions.
Q7: What is the return policy for international orders?
A7: International orders are non-returnable, while domestic orders have a 30-day return window for damaged or defective products. A proof of purchase is required for any refund or exchange.
Q8: How can customers access their order status and place new orders?
A8: Customers can find their order status by logging into their account on the website's "My Account" section, where they can also place new orders, view their wishlist, and manage their subscription.