Web Summary
Q1: Where is the company's headquarters located?
A1: The company's headquarters is located in Sala Baganza, Parma, Italy.
Q2: What type of products does Coccinelle offer?
A2: Coccinelle offers a wide range of products, including handbags, shoulder bags, trapezoid bags, small leather goods, beauty cases, smart to-go accessories, and more.
Q3: In which industry is Coccinelle operating?
A3: Coccinelle operates in the fashion industry, specifically in the field of leather goods and accessories for women.
Q4: What services does Coccinelle offer to its customers?
A4: Coccinelle offers various services to its customers, including personalized customer service, free standard shipping on orders over €190, and a loyalty program that rewards customers with exclusive discounts and promotions.
Q5: How can customers contact Coccinelle's customer support team?
A5: Customers can contact Coccinelle's customer support team through the company's website, by phone, or via email. The company also has a physical store locator tool on its website to help customers find their nearest store.
Q6: What is the company's social media presence like?
A6: Coccinelle has an active social media presence on platforms such as Instagram, where the company shares updates, promotions, and behind-the-scenes content. Customers can also follow Coccinelle's official account to stay up-to-date with the latest news and trends.
Q7: What is the company's return and refund policy?
A7: Coccinelle has a flexible return and refund policy that allows customers to return or exchange products within a certain timeframe. The company also offers free returns for orders over €190.
Q8: How can customers take advantage of exclusive discounts and promotions?
A8: Customers can sign up for Coccinelle's newsletter to receive exclusive discounts, promotions, and early access to new collections. They can also use special codes such as "EXTRA10" to receive an additional 10% off on their orders.
Q9: What is the company's commitment to customer satisfaction?
A9: Coccinelle is committed to providing excellent customer service and ensuring that customers have a positive shopping experience. The company strives to understand its customers' needs and preferences through its loyalty program and personalized marketing efforts.
Q10: How can customers track their orders?
A10: Customers can track their orders by logging into their account on Coccinelle's website or by contacting the company's customer support team directly.