Web Summary
Q1: What is the company name and its parent organization?
A1: The company name is Empirix Software Solutions Private Ltd., and it is part of Infovista, a global leader in network lifecycle automation.
Q2: What industry does the company operate in?
A2: The company operates in the contact center and telecommunications industries, providing solutions for automating contact center assurance, IVR, and other related services.
Q3: What are some of the key products offered by the company?
A3: Some of the key products offered by Empirix Software Solutions Private Ltd. include Hammer Cloud Platform, Hammer Voice Explorer, Hammer CallMaster, Hammer OnDemand QA, Hammer OnDemand Performance, Hammer EndToEnd, and HammerRTC.
Q4: What services does the company provide to its clients?
A4: The company provides a range of services, including planning and development, automated CX script design, predeployment, ondemand QA, performance testing, and endtoend software solutions for contact center assurance.
Q5: Who are some of the notable clients of the company?
A5: Some of the notable clients of Empirix Software Solutions Private Ltd. include 6 of the top 10 global banks, 8 of the top 10 global healthcare organizations, and 7 of the top 10 largest insurance companies.
Q6: What is the company's approach to innovation?
A6: The company maintains a three to five year vision while ensuring current offerings meet the needs of today. This means that they continuously invest in product innovation to stay ahead of the curve.
Q7: How does the company support its clients?
A7: The company has an awardwinning support team and highly trained support engineers who provide dependable, timely, comprehensive product and technical assistance to its clients.
Q8: What is the company's commitment to quality and compliance?
A8: The company is committed to delivering highquality solutions that meet industry standards. They also comply with regulatory requirements such as DORA (Digital Operational Resilience Act) and NG911 (Next Generation 911).