Web Summary
Q1: What is the company name and its location?
A1: The company name is Epic Trade IC VE Dis Ticaret Limited, and it is based in Malta.
Q2: What products does the company offer?
A2: The company offers a wide range of products, including smartphones (e.g., iPhone 13 Pro, Samsung Galaxy S21 5G), tablets, laptops, smart TVs, gaming consoles, and accessories. They also offer various plans for mobile phones, including pay monthly plans, top-up bundles, and unlimited plans.
Q3: What industry does the company belong to?
A3: The company belongs to the telecommunications industry, specifically in the mobile phone sector.
Q4: What services does the company provide?
A4: The company provides various services related to mobile phones, including pay monthly plans, top-up bundles, billing support, and roaming services. They also offer technical support for their products and services.
Q5: How can customers contact the company?
A5: Customers can contact the company through various means, including phone (available on their website), email (not explicitly mentioned in the provided content), and by visiting a nearby store. They also have an online app available for download.
Q6: What is the company's billing policy?
A6: The company has a billing policy where customers can check their usage through SMS notifications or by sending a free blank SMS to 16290 while in Malta. For pay monthly plans, the fee will be pro-rated for the first month, and customers can track their usage through phone settings or third-party apps.
Q7: What is included in a customer's pay monthly plan agreement?
A7: A customer's pay monthly plan agreement includes information such as the start date and duration of the plan, personal details, service chosen, benefits (e.g., minutes, SMS, data), terms and conditions, and administrative charges. Customers can change their plans or details by visiting an Epic store with their ID card/Passport.
Q8: Are there any additional services or features available for customers?
A8: Yes, the company offers various additional services and features, including roaming services, calling abroad rates, premium call rates, and SMS rates. They also have a mobile security app and eSIM options available for some of their products.