E
ERGON ENERGY CORPORATION LTD.
Ergon Energy is a subsidiary of Energy Queensland Limited, a State government-owned corporation. Ergon Energy supplies electricity to customers across the state of Queensland.
Country/Area ：Australia
Company Email ：admin@ergon.com.au
Industry ：Energy, Utilities & Waste TreatmentElectricity, Oil & GasElectrical Distribution
Company address ：10/825 Ann St L, Fortitude Valley, Queensland, 4006, Australia
Company website ：*****
Company phone ：+61 744089207
Established ：1999
Company Revenue ：$2,289,230,000
Number of employees ：3021
SIC Code ：49493
NAICS Code ：22221
Main Products ：--
Company News
NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail
Sep 15, 2020
CXone will help the Australia-based electricity company deliver better customer support at scale through a breadth of applications and open API library SALT LAKE CITY, Sept. 15, 2020 /PRNewswire/ -- NICE inContact, a NICE business (Nasdaq: NICE), today announced that Ergon Energy Retail, a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as its cloud contact center provider. CXone, the leading cloud customer experience platform with a unified approach to C
Sep 15, 2020
Web Summary
Q1: What are the two separate businesses of Ergon Energy Corporation LTD., and what services do they provide?
A1: Ergon Energy Network and Ergon Energy Retail are two separate businesses that share a name and provide different services. Ergon Energy Network builds and maintains the electricity network in regional Queensland, while Ergon Energy Retail sells the electricity that powers homes and businesses and issues bills.
Q2: What is the primary function of Ergon Energy Retail?
A2: The primary function of Ergon Energy Retail is to sell the electricity that powers homes and businesses and issue bills. They also provide various services such as paying bills, opening new accounts, updating account details, and accessing electricity rebates.
Q3: What is the main service provided by Ergon Network?
A3: The main service provided by Ergon Network is building and maintaining the electricity network in regional Queensland. This includes checking outages in the area, registering for Customer Self Service, establishing new network connections, seeking electrical safety advice, and claiming PeakSmart cashback.
Q4: What is the contact information for Ergon Energy Retail's billing and accounts department?
A4: The contact information for Ergon Energy Retail's billing and accounts department is 13 10 46, available from 8:00am to 5:00pm, Monday to Friday.
Q5: How can customers access electricity rebates through Ergon Energy Retail?
A5: Customers can access electricity rebates by visiting the Ergon Retail website or contacting their account manager. The exact process may vary depending on individual circumstances.
Q6: What is the contact information for Ergon Network's general enquiries department?
A6: The contact information for Ergon Network's general enquiries department is 13 74 66, available from 7:00am to 5:00pm, Monday to Friday.
Q7: How can customers access electrical safety advice through Ergon Network?
A7: Customers can access electrical safety advice by visiting the Ergon Network website or contacting their account manager. They can also seek advice from a licensed electrician or contact the Electrical Safety Authority (ESA) for guidance.
Q8: What is the company's stance on respecting Indigenous cultures and traditions?
A8: Ergon Energy Corporation LTD. acknowledges the Traditional Custodians of the land on which they live and work, and recognises their continuing connection to land, waters, and community. They pay respect to Elders past and present, demonstrating a commitment to cultural sensitivity and reconciliation.
Q9: What is the company's copyright information?
A9: The company's copyright information is 2025, indicating that the content on their website is protected by copyright law.
Q10: How can customers access community grants through Ergon Network?
A10: Customers can apply for community grants by visiting the Ergon Network website or contacting their account manager. The exact process may vary depending on individual circumstances and eligibility criteria.
A1: Ergon Energy Network and Ergon Energy Retail are two separate businesses that share a name and provide different services. Ergon Energy Network builds and maintains the electricity network in regional Queensland, while Ergon Energy Retail sells the electricity that powers homes and businesses and issues bills.
Q2: What is the primary function of Ergon Energy Retail?
A2: The primary function of Ergon Energy Retail is to sell the electricity that powers homes and businesses and issue bills. They also provide various services such as paying bills, opening new accounts, updating account details, and accessing electricity rebates.
Q3: What is the main service provided by Ergon Network?
A3: The main service provided by Ergon Network is building and maintaining the electricity network in regional Queensland. This includes checking outages in the area, registering for Customer Self Service, establishing new network connections, seeking electrical safety advice, and claiming PeakSmart cashback.
Q4: What is the contact information for Ergon Energy Retail's billing and accounts department?
A4: The contact information for Ergon Energy Retail's billing and accounts department is 13 10 46, available from 8:00am to 5:00pm, Monday to Friday.
Q5: How can customers access electricity rebates through Ergon Energy Retail?
A5: Customers can access electricity rebates by visiting the Ergon Retail website or contacting their account manager. The exact process may vary depending on individual circumstances.
Q6: What is the contact information for Ergon Network's general enquiries department?
A6: The contact information for Ergon Network's general enquiries department is 13 74 66, available from 7:00am to 5:00pm, Monday to Friday.
Q7: How can customers access electrical safety advice through Ergon Network?
A7: Customers can access electrical safety advice by visiting the Ergon Network website or contacting their account manager. They can also seek advice from a licensed electrician or contact the Electrical Safety Authority (ESA) for guidance.
Q8: What is the company's stance on respecting Indigenous cultures and traditions?
A8: Ergon Energy Corporation LTD. acknowledges the Traditional Custodians of the land on which they live and work, and recognises their continuing connection to land, waters, and community. They pay respect to Elders past and present, demonstrating a commitment to cultural sensitivity and reconciliation.
Q9: What is the company's copyright information?
A9: The company's copyright information is 2025, indicating that the content on their website is protected by copyright law.
Q10: How can customers access community grants through Ergon Network?
A10: Customers can apply for community grants by visiting the Ergon Network website or contacting their account manager. The exact process may vary depending on individual circumstances and eligibility criteria.
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