Web Summary
Q1: What is the company name and its type?
A1: The company name is Essence Home Decor Private Ltd., and it appears to be an independent, woman and familyowned homewares shop.
Q2: Where is the company based?
A2: Although not explicitly stated in the provided text, the company mentions that one of its brands, Fire & Wolf, is based in Essex since 2017. This suggests that Essence Home Decor Private Ltd. may also be based in Essex or have a significant presence there.
Q3: What products does the company offer?
A3: The company offers a wide range of home decor products, including candles (such as Soie Soy Wax Drip Candles and Soie Soy Wax Ribbed Pillar Candles), prints for all rooms, gift cards, vintage and preloved items, and more.
Q4: What is the company's focus on sustainability?
A4: The company mentions that it was founded on three core values: sustainability, quality, and innovation. It has carefully curated an ongoing vintage and preloved collection, indicating a commitment to reducing waste and promoting ecofriendly practices.
Q5: Who are some of the brands owned by Essence Home Decor Private Ltd.?
A5: The company owns or partners with several brands, including Fire & Wolf, Charlie Taylor, and For the Love of Self. These brands offer unique products such as flavored coffee, soy candles, botanical bath treats, prints, and tarotinspired items.
Q6: What is the company's approach to customer service?
A6: The company offers various payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa. It also provides a 30day return policy, deferred payment options with Klarna/Clearpay/PayPal (subject to status), money back guarantee, and free shipping on orders over £60.
Q7: How can customers stay informed about new collections and exclusive offers?
A7: Customers can sign up for the company's newsletter to receive 20% off their first order, be the first to know about new collections, and enjoy other exclusive benefits.
Q8: What is the company's policy on refunds and returns?
A8: The company has a refund policy in place, which allows customers to return items within 30 days. It also offers money back guarantee options for certain payment methods, such as Klarna/Clearpay/PayPal (subject to status).