Web Summary
Q1: What is the company name and its trading name?
A1: The company's name is FIXFIRM FITTINGS LTD. T/AS FORMED.
Q2: What type of products does Fixfirm offer?
A2: Fixfirm offers a wide range of construction, engineering, and mechanical & electrical products, including fixings, fasteners, safety supplies, building materials, hand tools, power tools, drilling and cutting tools, and more.
Q3: How long has the company been in operation?
A3: The company has over 45 years of industry experience.
Q4: What is the company's mission statement or promise to its customers?
A4: Fixfirm strongly believes in implementing continuous improvement practices and therefore record and monitor their phone calls and emails for the purpose of training staff and improving their customer experience. They also offer a 5 Star Service Promise video on their website.
Q5: What services does Fixfirm offer to its customers?
A5: Fixfirm offers fast, comprehensive service, 24 hours a day, anywhere in the UK. Their services include order by 5pm, receive the next day guarantee, AM delivery on all orders (50% before 10am), FOC delivery on orders over £100, online account for ordering, purchasing and procurement purposes, rebates available, special account terms, no minimum order value.
Q6: What is Fixfirm's Procure-Site system?
A6: Fixfirm's Procure-Site system is an online platform that allows customers to order, purchase, and procure products from the company. It provides a convenient and efficient way for businesses to manage their inventory and ordering needs.
Q7: Does Fixfirm offer any special account terms or benefits to its customers?
A7: Yes, Fixfirm offers special account terms, including rebates available, no minimum order value, and more.
Q8: What is the company's policy on customer feedback and improvement?
A8: Fixfirm records and monitors their phone calls and emails for the purpose of training staff and improving their customer experience. They also have a 5 Star Service Promise video on their website that outlines their commitment to providing excellent service to their customers.
Q9: What is Fixfirm's guarantee policy?
A9: Fixfirm offers an order by 5pm, receive the next day guarantee, AM delivery on all orders (50% before 10am), and FOC delivery on orders over £100.