Web Summary
Q1: What is the company's address?
A1: The company's address is Via Provinciale per Camaiore, 27-28, 55064 Monsagrati (LU), Italy.
Q2: What products does the company offer?
A2: The company offers complete lines and machines for corrugated cardboard production, as well as individual machine units, spare parts, technical support services, and training programs.
Q3: In what industry is the company primarily involved?
A3: The company is primarily involved in the paper industry, specifically in the design, construction, and installation of complete lines and individual machine units for corrugated board production.
Q4: What is the company's headquarters location?
A4: The company's headquarters are located in Lucca, Italy, where it was founded in 1978. This location serves as the center for the company's strategy, design, innovation, and production.
Q5: How does the company's global presence operate?
A5: The Fosber Group has subsidiaries in the USA (Fosber America) and China (Fosber Asia), which are both 100% owned and controlled by Fosber Italy. These subsidiaries have a self-governing structure, with Fosber America being a strong stand-alone company focused on serving its North American customers.
Q6: What is the company's approach to innovation and R&D?
A6: The company has a continuous focus on evolution and innovation, investing heavily in research and development (R&D) to deliver the most up-to-date technology to its customers. This ensures high performance, total production flexibility, reduced running costs, less complexity, and enhanced reliability.
Q7: What is the Pro/Visionair - Virtual Technician Onsite (VTO) service?
A7: The Pro/Visionair - VTO provides brand new levels of remote assistance to customers' personnel, utilizing "Advanced Reality" technology. This dramatically reduces troubleshooting and training time, allowing for more efficient support.
Q8: What is the company's customer support policy?
A8: Fosber offers a 24/7 telephone and remote modern technical support service, with additional support outside of normal working hours, weekends, and public holidays. The company also provides after-sales services, including spare parts holding, Pro/Care customer services for continuous improvement, and customer training.
Q9: What is the company's investment in its facilities?
A9: Fosber has invested €45 million in new facilities, demonstrating its commitment to growth and expansion.
Q10: How can customers contact Fosber?
A10: Customers can contact Fosber through various means, including phone (+39 0583 3891), email (info@fosber.it), or by visiting the company's website at www.fosber.com.