Web Summary
Q1: What is the physical address of Friend & Burrell's headquarters?
A1: The physical address of Friend & Burrell's headquarters is 324/328 Hoddle St, Abbotsford, VIC 3067.
Q2: What type of products does Friend & Burrell specialize in?
A2: Friend & Burrell specializes in supplying the world's finest luxury food products, including truffles, caviar, saffron, vanilla beans, and other high-end ingredients.
Q3: How long has Simon Friend and Bryan Burrell been procuring and supplying premium ingredients for leading kitchens?
A3: Simon Friend and Bryan Burrell have been procuring and supplying premium ingredients for leading kitchens in Australia and beyond for almost 20 years.
Q4: What is the primary industry that Friend & Burrell operates within?
A4: The primary industry that Friend & Burrell operates within is the luxury food industry, specifically catering to chefs, fine food lovers, and high-end restaurants.
Q5: Who are the key contact persons for Friend & Burrell's customer service and logistics?
A5: The key contact persons for Friend & Burrell's customer service and logistics are Simon Friend (Truffle Specialist) (+61 405 424 860, simon@friendandburrell.com.au), Bryan Burrell (Global Agency Agreements / Finance) (+61 409 809 929, bryan@friendandburrell.com.au), and Melanie Young (Global Logistics) (+61 412 818 244, melanie@friendandburrell.com.au).
Q6: What is the company's policy regarding delivery of perishable items such as caviar?
A6: Friend & Burrell uses courier or Australia Post for delivering caviar, unless otherwise agreed. The products are packed with ice packs and drivers will leave them at the customer's door without re-delivery.
Q7: What is the company's stance on data privacy and sharing of customer information?
A7: Friend & Burrell will not share purchase information or private details with anyone unless directed or authorized by the customer. The company respects its customers' privacy and maintains confidentiality.
Q8: How can customers arrange for pick-up of their orders instead of delivery?
A8: Customers can arrange for pick-up of their orders in Melbourne by contacting Friend & Burrell's customer service team, who will provide further instructions on how to proceed.