Web Summary
Q1: What is the physical address of GEMS OCEAN INC., where their showroom is located?
A1: The physical address of GEMS OCEAN INC.'s showroom is 389 5th Avenue, Suite 810, New York, NY 10016.
Q2: What type of metal is used for bezel gemstone pendants and charms?
A2: All of the Bezeled gemstones are based on Sterling Silver with either 18k Gold / Rhodium / Platinum Plating.
Q3: Is electroplating a process that uses sterling silver?
A3: No, all of the Electroplating products have 3 layers, a Silver Based Liquid is applied on the stone to attract plating, a layer of Brass to hold the strong and finally either 18k Gold Plating or Platinum plating. Only the jump ring has Sterling Silver.
Q4: What type of metal is used in chains?
A4: All of our chains are sterling silver, either gold or rhodium plated.
Q5: How much carat weight is in the gold plating on GEMS OCEAN INC.'s products?
A5: All of our gold plating is 18k.
Q6: What is the contact information for GEMS OCEAN INC. to reach them regarding customer inquiries or concerns?
A6: The contact information for GEMS OCEAN INC. is via email at contact@gemsocean.com or by phone at 212 213-9848.
Q7: How does GEMS OCEAN INC. handle returns and missing or damaged items?
A7: To return an item, please reach out to them via email at contact@gemsocean.com for a RMA number and read their RETURN policy.
Q8: What does it mean when an item is listed as "Back-Order" on the website?
A8: When an item is listed as "Back-Order", it means that GEMS OCEAN INC. carries more product than what is visible on their website, so there's a better chance they have the product in stock and will ship the complete order.
Q9: Why might an item purchased before be missing or not found?
A9: There could be various reasons why an item purchased before might be missing or not found, but it seems that GEMS OCEAN INC. carries more product than what is visible on their website, so there's a better chance they have the product in stock and will ship the complete order.
Q10: What are the showroom hours for GEMS OCEAN INC.'s location?
A10: The showroom hours for GEMS OCEAN INC.'s location are Monday to Friday, 10 AM to 6 PM by appointment only.