Web Summary
Q1: What are the countries where GRIP STUDS operates, and what currencies do they accept?
A1: GRIP STUDS operates in Canada (CAD), New Zealand (NZD), United States (USD), Greenland (DKK), Australia (AUD), and accepts USD as their primary currency.
Q2: What is the purpose of GRIP STUDS' installation tool, and how does it work with variable speed drills?
A2: The installation tool is designed to install and remove tire or footwear studs. It chucks into variable speed drills for ease of installation, making it a convenient option for users.
Q3: Can customers order the handle only, and if so, what are the implications?
A3: Yes, customers can order the handle only, but they will not receive the installation bit with it. The handle is not capable of driving studs without the appropriate bit.
Q4: What happens to Canadian orders after they clear customs, and how do customers avoid additional charges?
A4: Canadian orders are subject to taxes and Customs clearance/duty fees, which are billed and collected by the carrier after the order clears the border. Customers can enter their Customs broker's name and phone number in the Special Instructions box to avoid these charges.
Q5: What expedited shipping options are available for Canadian customers who cannot receive Postal shipments at their locations?
A5: If a customer cannot receive Postal shipments at their location or needs an expedited service, they should contact Customer Service at 855-538-7883 for alternate shipping options.
Q6: How can customers get in touch with GRIP STUDS if they have questions or comments about the product?
A6: Customers can reach out to GRIP STUDS through various channels, including phone (855-538-7883), email, Facebook, Instagram, YouTube, and by filling out a contact form on their website.
Q7: What payment methods does GRIP STUDS accept?
A7: GRIP STUDS accepts American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa as payment options.
Q8: Are there any specific terms or conditions that customers should be aware of when using GRIP STUDS' products?
A8: Yes, customers should be aware of the Installation Terms & Conditions, which outline the guidelines for installing and removing tire or footwear studs. Additionally, there is a Refund policy in place for customers who are not satisfied with their purchase.
Q9: What is the return policy for GRIP STUDS' products?
A9: The return policy allows customers to return products that do not meet their expectations. However, the specific details of the return policy can be found on the company's website under the "Return Policy" section.
Q10: How does GRIP STUDS handle recurring or deferred purchases?
A10: GRIP STUDS handles recurring or deferred purchases by authorizing customers to charge their payment method at the prices, frequency, and dates listed on the order page. Customers should review and agree to these terms before completing their purchase.