Web Summary
Q1: What is the company name and its industry?
A1: The company name is InnovMetric Software, and it operates in the industry of 3D metrology, product engineering, product manufacturing, and IT.
Q2: What products does InnovMetric Software offer?
A2: InnovMetric Software offers several products, including PolyWorks|Inspector, PolyWorks|ReportLoop, PolyWorks|Reviewer, PolyWorks|AR, PolyWorks|Talisman, PolyWorks|DataLoop, PolyWorks|Modeler, and PolyWorks|PMI+Loop.
Q3: What services does InnovMetric Software provide?
A3: InnovMetric Software provides various services, including technical support, maintenance, training, and integration. It also offers a customer portal for accessing resources, submitting cases, and connecting with the user community.
Q4: What is the scope of InnovMetric Software's technical support team?
A4: The company's technical support team consists of over 150 highly skilled PolyWorks application specialists who speak 20 different languages and are spread across 24 countries. They provide live assistance, access to online resources, and support for various industries.
Q5: What is the mission of InnovMetric Software?
A5: The company's mission is to ensure that its customers' measurement tasks are successfully accomplished, and it strives to deliver expert technical support to help resolve 3D measurement challenges.
Q6: How does InnovMetric Software handle customer inquiries and issues?
A6: The company has an online resource hub called MyPolyWorks, which provides access to tutorials, tips, webinars, articles, and more. It also offers a knowledge base, macro zone, software updates, user forum, and access to technical support.
Q7: What is the process for renewing a PolyWorks license?
A7: To renew a PolyWorks license, customers can log in to their MyPolyWorks account, download software releases, master new skills, and connect with the user community. They can also contact a specialist to answer pricing and licensing questions.
Q8: How does InnovMetric Software handle customer feedback and testimonials?
A8: The company values its customers' feedback and has received positive testimonials from satisfied customers, including Pat Copeman, Ian Wright, Lead Metrology Engineer at Middleville Tool and Die Co., David Thornton, and Bill Behrens.