Web Summary
Q1: What is the company name and its industry?
A1: The company name is InSync Enterprises Ltd., and it operates in the data security industry.
Q2: What products or services does Druva offer to its customers?
A2: Druva offers a range of cloud-native SaaS platform solutions for data security, ransomware recovery, and cyber resilience across enterprise, cloud, SaaS, and end-user environments. These include public cloud backup, hybrid cloud backup, end-user protection, cyber response & recovery, managed data detection & response, eDiscovery & compliance, and sensitive data governance.
Q3: What is the company's mission statement?
A3: Druva's mission is to ensure its clients' data is always safe and recoverable with its industry-leading cloud-native data security platform. The company aims to provide exceptional customer support, continuous innovation, and proactive solutions that address evolving challenges of data security in the cloud era.
Q4: What awards has the company received for its customer service?
A4: Druva has received several awards for its customer service, including Stevie Awards (3X Gold Sales & Customer Service), Northface Scoreboard Awards (4X Customer Service Excellence), and Gainsight GameChanger Awards (Defender Award 2022).
Q5: What is the company's approach to providing support to its customers?
A5: Druva offers a range of support options, including standard SLAs, premium concierge support, and enhanced SLAs. The company also provides access to its expert team through various channels, such as the Support Portal, phone, knowledge base, documentation, guides, and named tech support engineers.
Q6: What is the company's commitment to customer experience?
A6: Druva is committed to consistently delivering high NPS scores, demonstrating its dedication to building trust with customers. The company also emphasizes transparency and empowering customers to confidently embrace the future of data security.
Q7: How does the company measure its success in terms of customer satisfaction?
A7: Druva measures its success through various metrics, including NPS scores, customer reviews, and ratings from leading enterprises. The company's commitment to delivering exceptional customer service is reflected in its consistently high NPS scores and positive customer testimonials.
Q8: What are some of the key technologies used by Druva?
A8: Druva uses a range of key technologies, including public cloud (Amazon EC2, Microsoft & Azure), hybrid cloud (Azure VM, Azure SQL, Microsoft 365), SaaS apps (Google Workspace, Salesforce, Endpoints), and enterprise workloads (VMware Hyper-V, Nutanix Enterprise Workloads).