KIM SEYBERT DESIGN INC.

Q1: What is the address of Kim Seybert Design Inc., and how can customers contact them?
A1: The company's physical address is not explicitly mentioned in the provided text, but it does provide a phone number (1-212-564-7850) and an email address (web@kimseybert.com) for customer inquiries. Additionally, customers can also reach out to them through their website.

Q2: What products or services does Kim Seybert Design Inc. offer?
A2: The provided text does not explicitly mention the specific products offered by Kim Seybert Design Inc., but it mentions that they ship internationally and offer various shipping options, including UPS Ground, 2nd Day, and Overnight services.

Q3: In what industry is Kim Seybert Design Inc. operating?
A3: Based on the information provided, it appears that Kim Seybert Design Inc. operates in the fashion or home decor industry, as they mention backorder items for orders and offer various shipping options for domestic and international customers.

Q4: What are the shipping methods and fees offered by Kim Seybert Design Inc.?
A4: According to the text, Kim Seybert Design Inc. offers UPS Ground, 2nd Day, and Overnight services within the 48 Contiguous U.S. States. The ground fee is $14.99, with free shipping on orders over $100. The 2nd Day fee is $100, and the overnight shipping fee is $120.

Q5: What are the international shipping options and fees offered by Kim Seybert Design Inc.?
A5: Kim Seybert Design Inc. offers DHL delivery for all international shipments, with shipping costs calculated based on destination, weight, and dimensions of the order. Tariffs, duties, and import taxes will be applied at checkout.

Q6: Can customers track their orders, and what is the process for doing so?
A6: Yes, customers can track their orders by logging in to their account and selecting "View Order Status." They can also receive an email containing tracking number and estimated delivery date once the order has been shipped. Additionally, Kim Seybert Design Inc. offers Route Shipping Protection, which provides low-cost shipping protection for packages.

Q7: What is the policy on backorder items, and how will customers be notified?
A7: If an order includes any backorder items, Kim Seybert Design Inc. will notify the customer and ship the item(s) when they become available (at no extra shipping and handling costs to the customer). Alternatively, the customer can request a refund of the overpayment.

Q8: What is the policy on lost, missing, damaged, or stolen packages, and how can customers report issues?
A8: Kim Seybert Design Inc. has partnered with Route to provide package protection and tracking solutions. If a package is lost, stolen, or damaged, customers should contact their shipping carrier using the provided tracking number. Customers can also file a claim with Route's team if they experience an issue with their order.

Q9: Are there any special arrangements that can be made for orders on weekends or holidays?
A9: Yes, Kim Seybert Design Inc. may offer Saturday delivery in certain instances, but this is subject to availability and additional shipping/handling fees will apply. Customers should contact the company via email (web@kimseybert.com) or phone (1-212-564-7850) to inquire about special arrangements.

Q10: Is there a mobile app available for tracking orders?
A10: Yes, Kim Seybert Design Inc. has partnered with Route to provide a mobile app that allows customers to visually track all of their online orders in one place. The Route app is available on Android and Apple app stores.