Web Summary
Q1: What is the company name and its location?
A1: The company name is Snacks and Food S.A. de C.V., but the provided text does not mention its exact location.
Q2: What type of products does the company offer?
A2: Although the provided text does not explicitly state the types of products offered by Snacks and Food S.A. de C.V., it mentions that they sell North American Rescue C.A.T. TQ Pouch, which suggests that they may specialize in military surplus or outdoor gear.
Q3: What industry does the company belong to?
A3: Based on the provided text, it appears that Snacks and Food S.A. de C.V. operates in the military surplus or outdoor gear industry.
Q4: What services does the company offer?
A4: The company offers various services, including returns and exchanges, pre-orders, and pre-sales. They also provide customer support through live chat and email.
Q5: How can customers contact the company for assistance?
A5: Customers can contact Snacks and Food S.A. de C.V. through their website's live chat feature or by emailing them at help@kommandostore.com.
Q6: What is the return policy of the company?
A6: The company has a 30-day return policy, during which customers can exchange or return items that match the condition they were shipped in. However, certain types of goods, such as perishable or consumable items, are not eligible for returns.
Q7: How does the company handle missing parcels?
A7: If a package is marked as delivered but is missing, customers should reach out to the company within 10 days via help@kommandostore.com. The company will then open an insurance claim on their behalf.
Q8: What types of goods are not eligible for returns or exchanges?
A8: According to the provided text, certain types of goods, such as perishable or consumable items, digital goods, and special event items, are not eligible for returns or exchanges. Additionally, items marked as "clearance" or "final sale" are also not eligible for returns.
Q9: Can customers bundle multiple orders to save on shipping?
A9: Yes, customers can contact the company before their orders have shipped to arrange for bundled shipping.
Q10: How does the company handle pre-orders and pre-sales?
A10: The company typically runs pre-sales and pre-orders for large projects to allow customers to reserve items ahead of time. Pre-sale products are marked as such, indicating that inventory is already in production, and customers can cancel their orders at any time for a full refund before they are shipped.