Web Summary
Q1: What is the company name and its type?
A1: The company name is L/B Water Service Inc., and it appears to be a water service provider, as indicated by the various products and services listed on their website.
Q2: Where are the company's locations?
A2: According to the provided text, L/B Water Service Inc. has multiple locations across several states in the United States, including Chambersburg, Ebensburg, Ephrata, Frederick, MD, Pittsburgh, Quakertown, Richmond, VA, Selinsgrove, Stoneboro, and Virginia Beach, VA.
Q3: What products does the company offer?
A3: The company offers a range of products related to water services, including potable water, wastewater, stormwater, environmental metering, smart water solutions, pipe fittings and connections, valves, hydrants, water meters, sanitary sewer tools, specialty services, inflow and infiltration solutions, stormwater clamps, couplings, and restraints.
Q4: What is the company's ownership structure?
A4: The company is employee-owned, as stated in their website. This means that the employees of L/B Water Service Inc. own a portion of the company, which may impact its operations and decision-making processes.
Q5: What are the payment terms for customers?
A5: The company has different payment terms depending on whether the customer has an approved credit application or not. For customers with an approved credit application, they must issue payment within 30 days of shipment. For customers without an approved credit application, payments are typically made by cash-on-delivery (COD).
Q6: What is the process for returns and refunds?
A6: The company allows returns of certain products within 30 days of delivery, provided that the product is in like-new, re-saleable condition. To initiate a return, the customer must contact the seller to obtain a Return Merchandise Authorization (RMA). A handling charge of 25% will be applied to all returned items.
Q7: What are the terms and conditions for purchasing products from L/B Water Service Inc.?
A7: The company's terms and conditions apply to all purchases made by customers, including those related to taxes, delivery terms, prices, payment terms, special orders, returns, and warranties. These terms may be subject to change without prior written notice.
Q8: What is the warranty policy for products sold by L/B Water Service Inc.?
A8: The company does not provide any warranties with respect to its products, except for those covered by the manufacturer's warranty, if applicable. All goods offered by the seller are provided "as is" without any warranty whatsoever.
Q9: What happens if a customer fails to make timely payment?
A9: If a customer fails to make timely payment, the company may charge a service fee of 1.5% per month or 18% per year on the past-due balance until it is paid in full. The company may also recover all costs of collection, including reasonable attorneys' fees, court costs, and interest.
Q10: Can customers pay with credit cards?
A10: Yes, customers can pay for their purchases using credit cards, but they will be charged a 3% processing fee if the payment is made after the point of sale date.