Web Summary
Q1: What is the physical address of Mandatus LTD (CandleHand)?
A1: The physical address of Mandatus LTD (CandleHand) is Zemaites st. 22, Vilnius, LT-03201, Lithuania.
Q2: What types of products does CandleHand offer?
A2: CandleHand offers a variety of products, including Hand Gesture Candles, Baby Hand Gesture Candles, Gourmet Food Candles, Funny Quote Candles, Scented Candles, and more. They also have a range of candle-making kits.
Q3: What is the industry or niche that CandleHand operates in?
A3: CandleHand operates in the home decor and gift industry, specializing in unique and handmade candles with a focus on novelty and humor.
Q4: What services does CandleHand offer to its customers?
A4: CandleHand offers excellent customer support, fast express shipping, SSL secure checkout, and a 30-day money-back guarantee. They also have a FAQ section for customers who need assistance.
Q5: How can customers contact CandleHand?
A5: Customers can contact CandleHand via the contact form on their website or by emailing them at hello@candlehand.com. They aim to reply to all enquiries within 24 hours during business days.
Q6: What is the shipping policy of CandleHand?
A6: CandleHand ships worldwide and offers standard delivery (3-10 business days) and express delivery (2-3 business days). Shipping costs are based on weight and destination country, and customers can track their orders via email once they are shipped.
Q7: How do I care for my CandleHand candle to ensure safe burning?
A7: To ensure safe burning, it is recommended that you burn your CandleHand candle on a heat-resistant surface, keep it away from flammable materials, and never leave it unattended. You should also allow the candle to cool before re-lighting.
Q8: What kind of materials are used in CandleHand's products?
A8: CandleHand uses 100% vegetable wax, wax dyes, and cotton wicks in their products. They also offer a range of scents, including unscented options.
Q9: Are CandleHand's products handmade?
A9: Yes, all of CandleHand's candles are made by hand using natural materials and techniques. This ensures the highest quality guarantee for each product.
Q10: What is the return policy of CandleHand?
A10: CandleHand has a 30-day money-back guarantee for all orders. If you are not satisfied with your purchase, you can contact their customer care team to initiate a return or exchange.