Web Summary
Q1: What is the company name and its official website?
A1: The company name is Matilda Jane Clothing Acquisition, and its official website can be found at the address provided in the text.
Q2: What type of products does Matilda Jane Clothing Acquisition offer?
A2: Matilda Jane Clothing Acquisition offers a wide range of products, including women's rompers, dresses, tops, bottoms, accessories, loungewear, holiday items, and more. The company also offers custom designs, quality fabrics, and lovely details.
Q3: What is the industry or sector that Matilda Jane Clothing Acquisition operates in?
A3: Matilda Jane Clothing Acquisition operates in the apparel and fashion industry, specifically targeting women's clothing and accessories.
Q4: What services does Matilda Jane Clothing Acquisition offer to its customers?
A4: Matilda Jane Clothing Acquisition offers free standard shipping within the US on orders over $39, as well as upgraded expedited shipping options. The company also provides a returns policy, including a standard return policy, sales and clearance policies, and a guarantee.
Q5: What is the company's policy on international shipping?
A5: Matilda Jane Clothing Acquisition ships to Canada, Alaska, and Hawaii, but notes that any shipping promotions are only valid for the contiguous United States. International orders may receive a separate bill for duties and taxes.
Q6: How does Matilda Jane Clothing Acquisition handle pre-orders?
A6: Matilda Jane Clothing Acquisition requires customers to read the description carefully if an item is a pre-order to find out when it's expected to ship. The company also notes that pre-order items under $39 may not be shipped separately, and customers must contact support@matildajaneclothing.com to pay a shipping fee.
Q7: What is Matilda Jane Clothing Acquisition's policy on lost or stolen packages?
A7: If a package hasn't been updated in 15 days, the customer needs to contact the delivery company to start an investigation by filing a claim. Unfortunately, the company cannot send another item or give a refund due to limited inventory.
Q8: What is the company's guarantee and return policy?
A8: Matilda Jane Clothing Acquisition offers a standard return policy, which allows customers to initiate a return within 14 days of receiving their order. The item must be new, unwashed, and in its original packaging with all tags attached. Returns must be completed within 30 days of receipt. Failure to meet these conditions will result in denial of the request.
Q9: What is the company's policy on sales and clearance items?
A9: Matilda Jane Clothing Acquisition notes that items labeled FINAL SALE or items marked down 50% off or more are eligible for exchange only and cannot be returned. If an unauthorized return is received, the item will be donated to charity.
Q10: Where can customers contact Matilda Jane Clothing Acquisition's support team?
A10: Customers can contact Matilda Jane Clothing Acquisition's support team via email at support@matildajaneclothing.com or by using the Returns Form provided with their order.