MILLENNIUM PROCESS GROUP, INC.

Q1: What is the company name and its division related to Business Process Outsourcing (BPO)?
A1: The company name is Millennium Process Group, Inc., and its division related to Business Process Outsourcing (BPO) is the BPO Division of NTT.

Q2: What is the commitment of the company regarding privacy and personal information?
A2: The company's commitment to privacy includes protecting personal information collected by the BPO Division of NTT about clients and others with whom they do business, as well as their obligations to protect personal information entrusted to them for processing. They adhere to key principles such as accountability, collecting and using personal information, consent, limiting collection, use, and disclosure, and accuracy of personal information and access.

Q3: What is the purpose of the BPO Division of NTT's Privacy Policy?
A3: The purpose of the BPO Division of NTT's Privacy Policy is to describe its privacy practices relating to specific services or products, providing greater clarity and transparency about their privacy commitment. It outlines the principles and policies adopted by the organization to ensure compliance with legal requirements and current best practices.

Q4: What are the key principles of the BPO Division of NTT's Privacy Policy?
A4: The key principles include accountability, collecting and using personal information, consent, limiting collection, use, and disclosure, and accuracy of personal information and access. These principles guide the organization's compliance with the principles set out in the Privacy Policy.

Q5: How does the BPO Division of NTT ensure that its employees are aware of their policies?
A5: The BPO Division of NTT has established procedures to train and communicate its policies to employees, including specific contractual obligations on a client-by-client basis. This ensures that all employees understand their roles in protecting personal information.

Q6: What measures does the BPO Division of NTT take to protect personal information?
A6: The BPO Division of NTT takes various measures to protect personal information, including using contractual or other safeguards when transferring data to service providers, establishing policies and procedures for protection, and implementing training programs for employees. They also use specialized software, degaussing, and shredding of documents to destroy information.

Q7: What is the process for obtaining consent from individuals regarding the collection, use, or disclosure of their personal information?
A7: The BPO Division of NTT obtains consent from individuals in written or oral form, which can be withdrawn at any time. However, withdrawal may affect their ability to provide services to a client.

Q8: What is the duration for retaining and destroying personal information provided to the BPO Division of NTT?
A8: The BPO Division of NTT will retain personal information collected for its own purposes only as long as required or appropriate for such purposes. They also retain and destroy personal information provided to them on behalf of clients as stipulated in their client contracts or as instructed by the clients, using methods such as specially designed software, degaussing, and shredding of documents.

Q9: What is the role of the Chief Privacy Officer in guiding the organization's compliance with the principles set out in the Privacy Policy?
A9: The BPO Division of NTT has a Chief Privacy Officer who heads the Privacy Office, responsible for guiding the organization's compliance with the principles set out in the Privacy Policy.

Q10: What is the significance of the Personal Information Protection and Electronic Documents Act (PIPEDA) to the BPO Division of NTT?
A10: The BPO Division of NTT understands their obligations to comply with PIPEDA, other applicable privacy legislation, and U.S. privacy laws that may be applicable to their business, ensuring they meet their responsibilities to protect personal information entrusted to them for processing.