Web Summary
Q1: What is the company name of the official website extracted, and what type of products does it offer?
A1: The company name is Mitek Systems Inc., and it offers a range of products including identity verification platform, biometric authentication, mobile deposit, check fraud detection, and more.
Q2: In which industries can Mitek's solutions be used for age verification, compliance (KYC), customer onboarding, in-person identity verification, passwordless authentication, reusable identity, right to work, sharing economy, financial institutions, fintech, iGaming, lending marketplace, and travel?
A2: Mitek's solutions can be used across various industries including Financial Institutions, Fintech, iGaming, Lending Marketplace, Travel, and more. Specifically, its solutions are designed for age verification, compliance (KYC), customer onboarding, in-person identity verification, passwordless authentication, reusable identity, right to work, sharing economy.
Q3: What is the main purpose of Mitek's support portal?
A3: The main purpose of Mitek's support portal is to provide a centralized platform for customers to submit and manage their support requests, access knowledge articles, and communicate with the Mitek support team.
Q4: How can users access their account in the Mitek support portal?
A4: Users can access their account by visiting https://support.miteksystems.com/hc and logging in with their email and password. The first time they log in, they will be prompted to set up their password.
Q5: What is the process for creating a new support ticket in the Mitek support portal?
A5: To create a new support ticket, users can click "Submit a request" in the top right menu of the portal home page. They will then select the main area of interest (e.g., Check Processing/Forms Processing or Identity Verification) and fill out the ticket form with as much information as possible.
Q6: How does Mitek's support team communicate with customers after submitting a support request?
A6: After submitting a support request, customers can reply directly through the requests panel or by replying to the email they received when they submitted the ticket. They can also add attachments via the portal or email replies.
Q7: What is the purpose of Mitek's satisfaction survey sent after a support ticket is solved?
A7: The purpose of Mitek's satisfaction survey is to gather feedback from customers on their experience with the support team and to help improve the process. Customers can rate their satisfaction (Good or Bad) and provide any further explanation they feel would be helpful.
Q8: How can users view existing requests, review comments, and provide updates on a ticket in the Mitek support portal?
A8: Users can view existing requests by clicking "Requests" in the top right menu of the portal home page. They can then select "My requests", "Requests I'm CC'd on", or "Organization requests" to list tickets that they have requested, are participating in, or belong to their organization. They can also click on a particular ticket to review comments and provide updates.