Web Summary
Q1: What is the company name and its location?
A1: The company name is Motorcar Parts of America (MPA) and it is based in Mexico, as indicated by the abbreviation "SA DE CV" which stands for Sociedad Anónima de Dueño Contado.
Q2: What products does MPA offer?
A2: MPA offers a wide range of automotive parts, including Vehicle Starters & Alternators, Master Cylinders, Hub Assemblies and Bearings, Brake Power Boosters, Rotors, Brake Pads and Shoes, Calipers, and Turbochargers. They also provide Private Label Services for customers who want to customize their products.
Q3: What is the company's mission statement?
A3: MPA's mission statement is "MPA is the Global Leader for Parts and Solutions That Move Our World Today and Tomorrow." The company aims to reduce material and energy consumption while maximizing the quality, performance, and durability of every part that leaves its IATF 16949 certified facilities.
Q4: What certifications does MPA hold?
A4: MPA holds an IATF 16949 certification, which is a globally recognized standard for the automotive industry. This certification ensures that MPA's manufacturing processes meet rigorous quality and safety standards.
Q5: How can customers get technical support from MPA?
A5: Customers can access MPA's 24-hour Online Technical Support Center, which features a Diagnostic Guide to help diagnose potential problems with starters and alternators. They can also call the toll-free hotline (800-228-9672) staffed by ASE-Certified technicians.
Q6: What is the company's approach to sustainability?
A6: MPA is committed to reducing material and energy consumption while maximizing the quality, performance, and durability of every part that leaves its facilities. The company aims to provide sustainable solutions for the automotive industry.
Q7: How can customers get in touch with MPA?
A7: Customers can contact MPA through their website, social media platforms (Facebook, YouTube, LinkedIn, Instagram), or by calling the toll-free hotline (800-228-9672).
Q8: What is the company's remanufacturing process like?
A8: MPA offers a remanufacturing process for its parts, which involves rebuilding and refurbishing used components to meet high-quality standards. This process ensures that every part meets the same quality and performance standards as new parts.
Q9: How does MPA support its customers in terms of product installation?
A9: MPA provides step-by-step multi-lingual instructions with every unit it sells, ensuring proper installation and maximizing performance and longevity. The company also offers a 24-hour Online Technical Support Center to help diagnose potential problems related to starter or alternator installation.
Q10: What is the company's commitment to quality?
A10: MPA is committed to providing high-quality products that meet the demands of major retail chains, traditional warehouse distributors, and original equipment suppliers. The company's extensive support system ensures that customers receive the best performance and longest service life from its parts.