NEXSUS TECHNOSOLUTIONS PRIVATE LIMITED

Q1: What is the company name and its type?
A1: The company name is Nexsus Techno Solutions Pvt Ltd, and it is a private limited company.

Q2: What products/services does the company offer?
A2: The company offers Computer Telephony Integration (CTI) products and services, including Facility Monitoring Services (FMS), which is one of its most valued services. It also provides other solutions such as application development, software testing, and phone call answering services.

Q3: What is Facility Monitoring Services (FMS)?
A3: FMS is a service provided by Nexsus Techno Solutions Pvt Ltd, where a team of dedicated engineers are deployed on site to provide complete technical solutions. The engineer monitors the status of the product, reports performance, tracks application systems, and resolves sudden issues.

Q4: What are the three principles that guide Facility Monitoring Services?
A4: The three principles that guide FMS are communication, cooperation, and solid team work. These principles aim to provide hasslefree services to clients while minimizing their difficulties.

Q5: Why is FMS important for clients using CTI products?
A5: FMS is important because it provides accurate solutions to realtime applications like trading, which need quick and specific solutions. Nexsus has a trained staff that understands the product thoroughly, delivering highquality service and guidance whenever required.

Q6: What are some benefits of using FMS?
A6: Some benefits of using FMS include its affordability, ability to bridge backlogs, and providing a dedicated service for timetotime analysis of product reports. It also helps clients avoid homebased business burnout and provides a centre of excellence for their businesses.

Q7: What is the company's approach to employee engagement?
A7: Nexsus values its employees immensely and gives them top priority. If they are unable to solve any problem, they can immediately communicate it with the management. They are also urged to attend Management Review Meetings and express their views and share practical experiences.

Q8: How does FMS contribute to client business growth?
A8: FMS contributes to client business growth by providing a strong backing of research about the product and its technicalities, case studies, and solutions on any technical problem through root cause analysis. Daily reporting on performance and statistics also contribute substantially in client’s business growth.

Q9: What is the company's approach to customer service?
A9: Nexsus has a centre of excellence for client service, where they provide multifaceted communication, picking the most costeffective labels for their business, and training customer care professionals for best results. They also have tips for handling complaints and LAAF (Listening And Addressing Frustrations Effectively) to handle complaints.

Q10: What is Nexsus Techno Solutions Pvt Ltd's industry?
A10: Nexsus Techno Solutions Pvt Ltd operates in the field of Computer Telephony Integration (CTI) products and services, specifically providing Facility Monitoring Services (FMS).