Web Summary
Q1: What is the company name and its tagline?
A1: The company name is NICE Enterprise, and its tagline is "Innovation for experiences that flow."
Q2: What does NICE Enterprise do?
A2: NICE Enterprise helps organizations automate customer service and deliver amazing customer experiences everywhere.
Q3: What is the unified open cloud platform of NICE Enterprise called?
A3: The unified open cloud platform of NICE Enterprise is called CXone Mpower, which manages 100% of customer interactions, tens of millions of conversations every day.
Q4: What sets NICE Enterprise apart from other companies in its industry?
A4: NICE Enterprise is known for its innovation and comprehensive interactioncentric approach with unmatched CX capabilities and specialized AI purposebuilt for CX to boost customer satisfaction and drive brand loyalty.
Q5: How many years of cloud and contact center experience does NICE Enterprise have?
A5: NICE Enterprise has 27+ years of cloud and contact center experience.
Q6: Who are some of the key leaders at NICE Enterprise?
A6: Some of the key leaders at NICE Enterprise include Scott Russell, Chief Executive Officer; Dan Belanger, President, NICE Americas; Barry Cooper, President, NICE CX Division; Beth Gaspich, Chief Financial Officer; Chris Wooten, EVP, NICE Vertical Markets; Craig Costigan, CEO, NICE Actimize; Darren Rushworth, President, NICE International; and Shiri Neder, Executive Vice President, Human Resources.
Q7: What is the company's commitment to social responsibility?
A7: NICE Enterprise is guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. The company gives back throughout the year and participates in special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world.
Q8: What is CXexchange, and what can it do for customers?
A8: CXexchange is a platform that allows customers to customize their contact center with apps from the industry's largest community of CX partners. It also provides access to hundreds of APIs, open framework hubs, and a marketplace full of preintegrated apps.
Q9: What is the NICE Code: Coda mentorship program?
A9: The NICE Code: Coda mentorship program is designed to promote computer programming skills for young girls around the world. It is part of NICE Enterprise's commitment to social responsibility and giving back to the community.
Q10: How can customers get in touch with NICE Enterprise?
A10: Customers can get in touch with NICE Enterprise through various channels, including phone, email, and online support resources. The company also has a global office presence in over 30 countries around the world.