Web Summary
Q1: Where is ONA S.A. based?
A1: ONA S.A. is based in New York City.
Q2: What type of products does ONA S.A. offer?
A2: ONA S.A. offers a range of bags and accessories, including messenger bags, backpacks, shoulder bags, camera straps, and small goods, designed for creative professionals such as photographers, designers, and entrepreneurs on the go.
Q3: What is the industry that ONA S.A. operates in?
A3: ONA S.A. operates in the photography and accessory industry, specifically catering to a global community of photographers and storytellers.
Q4: What materials does ONA S.A. use for its products?
A4: ONA S.A. uses premium materials such as full-grain leather, waxed canvas, and solid brass hardware for its products.
Q5: How long has ONA S.A. been in operation?
A5: ONA S.A. was founded in 2010.
Q6: What is the name of the founder of ONA S.A.?
A6: The founder of ONA S.A. is Tracy Foster.
Q7: What is the return policy for ONA S.A.'s products?
A7: ONA S.A. offers an easy return process within 15 days of delivery, with a refund of unused merchandise that retains its original tags, parts, and accessories. International orders may incur additional return shipping fees.
Q8: Does ONA S.A. offer any warranty or repair services for its products?
A8: Yes, ONA S.A. offers a limited lifetime warranty covering all original workmanship and material defects on products purchased directly from the website or authorized retailers. The warranty does not cover damage due to improper care, negligence, loss, misuse, accident, or natural wear and tear.
Q9: Can ONA S.A.'s gift cards be returned for store credit?
A9: Yes, purchases made with an ONA gift card can be returned for store credit only.
Q10: How long does the processing time take for a return?
A10: The processing time for a return is typically 2-3 weeks after receiving the return from ONA S.A.