ONYX COFFEE LAB

Q1: What is the company name and its location?
A1: The company name is Onyx Coffee Lab, and it is based in Arkansas, USA.

Q2: What type of products does Onyx Coffee Lab offer?
A2: Onyx Coffee Lab offers a variety of coffee-related products, including specialty coffee beans, tea, chocolate, apparel, equipment, and accessories. They also have a selection of stylish espresso machines, scales, grinders, kettles, AeroPress coffee makers, and more.

Q3: What is the company's mission statement?
A3: Onyx Coffee Lab's mission statement is to "seek quality, truth and accountability in coffee" and to "journey with us" to find the finest and most unique coffees in the world.

Q4: How can customers stay updated on new releases and promotions from Onyx Coffee Lab?
A4: Customers can sign up for Onyx emails to receive first access to new coffee releases, resources, recipes, exclusive promotions, and more.

Q5: What is the company's approach to transparency and sustainability in its coffee sourcing and production process?
A5: Onyx Coffee Lab is committed to transparency and sustainability in its coffee sourcing and production process. They offer a variety of Colombian coffee offerings and combine expert growing and processing with some of the best soils for coffee production.

Q6: What kind of classes and workshops does Onyx Coffee Lab offer?
A6: Onyx Coffee Lab offers classes and workshops hosted by Vanessa DeGraffenried, Head of R&D + Public Education, in their 2nd Street Studio in Rogers, AR. The classes cover various skills and knowledge surrounding all aspects of coffee and beverages.

Q7: What is the company's approach to education and customer engagement?
A7: Onyx Coffee Lab has an Everlane-like approach to educating consumers on what goes into its coffee, including farm origins, bean details, and prices that factor into the cost. They also have a well-curated inventory of accessories and offer brew videos and secrets to their subscribers.

Q8: What is the company's commitment to quality and accountability in its products?
A8: Onyx Coffee Lab has high standards for acquiring, roasting, and serving its beans, and the quality is evident in every cup. They also have a rigorous process for tasting and evaluating each coffee at 2, 5, and 10 days to learn how it ages.

Q9: What kind of collaborations does Onyx Coffee Lab participate in?
A9: Onyx Coffee Lab is known for its frequent and successful collaborations with other companies and artists. They have worked with a variety of musicians, including Michael Kiwanuka, Penny & Sparrow, Goldie Boutilier, Hajaj Calby, Kendrick Lamar, ABBA, Breakup Shoes, Surf Hat, Medium Build Baker, GoldFord, Jack Van Cleaf, and more.

Q10: What is the company's commitment to customer satisfaction and service?
A10: Onyx Coffee Lab has a strong commitment to customer satisfaction and service. They offer free shipping over $40, and their customer service team is available Monday through Friday from 9:00 AM to 5:00 PM CST.