Web Summary
Q1: What is the physical address of E.I. Medical Imaging's headquarters?
A1: The physical address of E.I. Medical Imaging's headquarters is 815 14th St SW, Unit C210, Loveland, CO 80537.
Q2: What products does E.I. Medical Imaging offer in the veterinary ultrasound market?
A2: E.I. Medical Imaging offers a range of products, including IBEX veterinary ultrasound systems (EVO III and SA2), LITENXT, PRONXT, Wireless Probes, Transducers, Accessories, Legacy Species Companion Equine Bovine Zoo/Wild/Marine Camelids Education, Student Externship, Student Courses, Reading Ultrasound Support, Service Warranty info Firmware Update Library FAQs Search Sales Request Demo Trade Up Distributors.
Q3: In which industry does E.I. Medical Imaging operate?
A3: E.I. Medical Imaging operates in the veterinary ultrasound industry, specifically designing and manufacturing IBEX veterinary ultrasound systems for use in equine, bovine, zoo/wild/marine, and camelid species.
Q4: What services does E.I. Medical Imaging offer to its customers?
A4: E.I. Medical Imaging offers a range of services, including over-the-phone tech support (8:00am-4:00pm, weekdays Mountain Time), email support (info@eimedical.com), and service on existing equipment.
Q5: How can customers contact E.I. Medical Imaging for inquiries or support?
A5: Customers can contact E.I. Medical Imaging through various channels, including phone toll-free: 866.365.6596, phone: 970.669.1793, fax: 970.669.1902, email: info@eimedical.com, and social media platforms (Twitter, Facebook, Instagram).
Q6: What is the company's policy on firmware updates?
A6: E.I. Medical Imaging regularly releases firmware updates for its products, which include image improvements, feature additions, and small performance and bug fixes. Customers can download firmware files and instructions from the company's website.
Q7: How does E.I. Medical Imaging support its customers in using their ultrasound systems to their fullest potential?
A7: E.I. Medical Imaging provides various resources, including introductory demos with sales representatives, buttonology training, and follow-up phone calls from customer service, to help customers set up and use their ultrasound systems optimally.
Q8: What is the company's approach to quality control and assurance?
A8: E.I. Medical Imaging has implemented a quality control process that includes shipping transducers with protective tape across the rubber lens of the array, which must be carefully removed before use. The company also prioritizes continuous improvement and innovation in its products and services.