Web Summary
Q1: Where is Physical Electronics GmbH located?
A1: The company's address is not explicitly mentioned in the provided text, but it can be inferred that it is based in Munich, Germany, as mentioned in the "facts you may not believe" section.
Q2: What products does Physical Electronics GmbH offer?
A2: The company offers a range of products, including Surface Analysis, 3D Computed Tomography, Atomic Force Microscopy, SEM Extension Electron Microscopy, Low-Voltage Transmission Electron Microscopy, Delong LVEM 5, and Delong LVEM 25E.
Q3: What industry does Physical Electronics GmbH operate in?
A3: The company operates in the field of analytical instruments and equipment for scientific research and applications.
Q4: What services does Physical Electronics GmbH provide to its customers?
A4: The company provides a range of services, including Contract Analysis, Contract Analytical Services, Sales and Marketing, and after-sales support. It also offers preventive maintenance, small repairs, and consumables exchange at the system.
Q5: How can customers contact Physical Electronics GmbH for support or inquiries?
A5: Customers can contact the company via email at euroserv@phi-europe.com or through their website's contact form. They can also download TeamViewer for quick support and troubleshooting.
Q6: What is the company's approach to after-sales support?
A6: Physical Electronics GmbH emphasizes excellent after-sales support, ensuring that its customers' systems function stably and reliably for many years. The company keeps essential spare parts in stock and has a 24-hour shipping department to ensure emergency repairs.
Q7: How does the company guarantee the competence of its service technicians?
A7: All service technicians are trained and certified by the manufacturers, ensuring that customers have a competent contact person on the phone for any issues or concerns.
Q8: What is the company's approach to customer support and engagement?
A8: Physical Electronics GmbH values its customers' feedback and experiences, sharing stories and anecdotes through their "PHI❤MOMENTS" section. The company also offers a newsletter and invites customers to special seminars and product presentations.