Web Summary
Q1: What is the address of Pragati Fashions Private Ltd., the company behind Zola?
A1: The address of Pragati Fashions Private Ltd. is Shree Sadguru Heights, FP No. 455, Bhavani Shankar Rd, Dadar West, Mumbai, Maharashtra 400028.
Q2: What type of fabrics does Zola use for its kurtas?
A2: Zola uses a variety of fabrics, including cotton, georgette, muslin, rayon, and synthetic materials, depending on the specific style and design of the kurta.
Q3: What is the return and exchange policy of Zola?
A3: Zola's return and exchange policy allows customers to return or exchange items within 48 hours of delivery. The customer must ensure that the item is unused and in its original condition with all tags and packaging intact. Returns can be picked up at a designated location or selfshipped to the company's address.
Q4: What types of products cannot be returned or exchanged?
A4: Products sold under discount schemes, offers, or sale periods, as well as those purchased with redeemable discount codes, are nonrefundable and cannot be exchanged. Gift cards and vouchers are also nonrefundable.
Q5: How long does delivery take for Zola orders?
A5: Delivery may take 57 days depending on the order and pin code.
Q6: What is the contact information for Zola's customer care?
A6: The contact information for Zola's customer care is orders@zola.in, and the phone number is +91 8850316394. Customers can also reach out to them through WhatsApp or email.
Q7: What is the partnership policy of Zola?
A7: Zola partners with various brands and designers, including The Postcard Hotel, Bira91, Masterchef's Gary Mehigan, design studio NVMBR, and designer Suket Dhir, among others.
Q8: How does Zola promote sustainability in its business practices?
A8: Zola uses ecofriendly packaging materials, such as crumpled paper and egg trays instead of air and foam pouches, to reduce plastic usage. The company also partners with Grow Trees on a tree planting initiative to plant more than 7,505 trees.
Q9: What is the focus of Zola's design philosophy?
A9: Zola's design philosophy focuses on creating timeless pieces that exude elegance, sophistication, and individuality. The brand aims to provide customers with highquality, versatile clothing options that can be mixed and matched to create a variety of looks.
Q10: How does Zola cater to plussize women?
A10: Zola offers a range of plussize kurtas in various styles, fabrics, and designs, ensuring that plussize women have access to fashionable and comfortable clothing options.