Web Summary
Q1: Where is the company's headquarters located?
A1: The company's headquarters is located at 4600 Anson Blvd, Whitestown, IN 46075.
Q2: What products does the company offer?
A2: The company offers a range of pointofcare diagnostic products and accessories, including A1CNow systems, CardioChek analyzers, PTS Panels test strips, and PTS Collect capillary tubes.
Q3: In which industry does the company operate?
A3: The company operates in the medical device industry, specifically in the field of pointofcare diagnostics.
Q4: What services does the company provide to its customers?
A4: The company provides a range of services, including customer service, training resources, distributors, media, and press releases. It also offers a turnkey population health management (PHM) platform for health and wellness companies, retail clinics, and urgent care centers.
Q5: How can customers contact the company's customer service team?
A5: Customers can contact the company's customer service team by phone at +13178705610 (direct), +18778705610 (tollfree in the US), or fax at +13178705608. They can also email the company for US orders at orders@ptsdiagnostics.com and for international orders at internationalcs@ptsdiagnostics.com.
Q6: What are the company's operating hours?
A6: The company's customer service hours are Monday – Friday, 8 a.m. – 5 p.m. (EST), and its order inquiry hours are also Monday – Friday, 8 a.m. – 5 p.m. (EST).
Q7: Is the company's information available on Amazon?
A7: Yes, the company's products are available for purchase on Amazon, but customers may have received a notice about a recall on one of its A1CNow products.
Q8: What is the company's mission statement?
A8: The company's mission statement is to partner with patients and healthcare professionals to provide the right information at the right time to make the right decisions. Its name represents the three pillars upon which it has built its longterm success: People, Technology, and Service.
Q9: Who are some of the key leaders in the company?
A9: Some of the key leaders in the company include Jonathan Chapman, President and Chief Executive Officer; William Benedictt, Vice President and General Manager; Stephen Riendeau, Chief Commercial Officer; Jianwen Cai, Vice President, Global Alignment; Cliffe Allen, Vice President, U.S. Sales; Jason Lewis, Vice President, Global Marketing; David Brandt, Vice President, International Sales; Heidi Hancock Strunk, Vice President, Regulatory Affairs; and James "Andy" Anderson, Jr., M.D., FFPM, FACE, Medical Director.
Q10: What is the company's focus on innovation?
A10: The company is innovating pointofcare with people, technology, and service. It has introduced new technologies such as PTS Collect capillary tubes, which have innovated blood collection, and its PTS Connect solution, a turnkey population health management (PHM) platform that makes connectivity flexible and information management simple.