Web Summary
Q1: What is the physical address of Quality Solutions Inc., and how can one contact them?
A1: The physical address of Quality Solutions Inc. is Cleveland, Ohio, with a P.O. Box 40147 location. One can contact them through phone at 1-800-471-1646 or via email at results@qualitysolutions.com.
Q2: What types of surveys does Quality Solutions Inc. offer?
A2: Quality Solutions Inc. offers various survey types, including customer satisfaction surveys, online surveys, telephone surveys, transactional surveys, relationship surveys, and market research services such as competitive analysis, benchmark studies, call center surveys, brand awareness studies, and customer value analysis.
Q3: What is the primary goal of Quality Solutions Inc.'s services?
A3: The primary goal of Quality Solutions Inc.'s services is "Performance Excellence," which aims to help clients achieve performance excellence through market research support and quality management services.
Q4: How does Quality Solutions Inc. approach customer satisfaction surveys?
A4: Quality Solutions Inc. approaches customer satisfaction surveys by working alongside partner clients to determine the right questions, collect data, analyze results, and provide actionable reports to identify solutions and drive long-term success.
Q5: What is the difference between transactional surveys and relationship surveys offered by Quality Solutions Inc.?
A5: Transactional surveys are suitable for companies fueled by customer transactions and interactions that influence customer satisfaction and loyalty, providing timely feedback on individual transactions or customer experiences. Relationship surveys, on the other hand, are conducted every six to 12 months for businesses that are more relationship-focused rather than driven by frequent transactions with their clients.
Q6: How does Quality Solutions Inc.'s online survey tool work?
A6: Quality Solutions Inc.'s online survey tool allows customers to provide feedback through a digital platform, which can be supplemented with phone surveys to ensure better response rates and mixes. The tool also offers multilingual options through its partnership with Corporate Translations Inc.
Q7: What knowledge does Quality Solutions Inc.'s customer feedback tools and consultants provide?
A7: Quality Solutions Inc.'s customer feedback tools and experienced consultants provide clients with knowledge about what drives customer satisfaction, the forces behind customer loyalty, sales growth, and future customer requirements, as well as actionable items for driving business growth.
Q8: How can one contact Quality Solutions Inc. to inquire about their services?
A8: One can contact Quality Solutions Inc. through their website's "Contact Us" page, where they can provide their name, company name, email address, and phone number, or by calling 1-800-471-1646 or sending an email to results@qualitysolutions.com.