Web Summary
Q1: What is the company name and its new branding?
A1: The company name is RevTel Inc., and it has officially rebranded to IT Voice.
Q2: What does the company's new branding signify?
A2: The change in branding from RevTel to IT Voice is only a marketing perspective, indicating a rebranding without any changes in ownership or legal entity. It signifies a shift towards a more straightforward approach to technology and business partnership.
Q3: What values does the company subscribe to?
A3: The company subscribes to the belief that technology can make the world a better place and aims to bring IT down to its simplest form, making your technology work harder for you while managing your entire IT environment. It also believes in teamwork and personal ownership over clients' success.
Q4: What services does RevTel/IT Voice offer?
A4: RevTel/IT Voice offers various services including Managed IT Services, Internet Consulting Services, Installation Services, Cabling Services, Enterprise Solutions, ERP Consulting, Emergency Support, Remote Support, Hosted Phones, Cloud Voice, Security (Cybersecurity and Physical Security), and Billing and Payments.
Q5: What is the company's approach to customer service?
A5: The company emphasizes personal ownership over clients' success, taking pride in completing work with excellence. They also offer a learning center, articles on various topics such as BSA/AML Whistleblower Provisions, Multi-Factor Authentication, Customer Service with S.P.E.E.D, and Teamwork.
Q6: How can customers contact RevTel/IT Voice?
A6: Customers can contact the same team they've come to know and trust by reaching out directly or calling the main office at 423.664.5200.
Q7: What is the company's stance on feedback and questions?
A7: The company encourages customers to reach out with any feedback or questions about IT Voice, providing a learning center for additional information.
Q8: When did RevTel rebrand itself as IT Voice?
A8: Although the exact date of rebranding isn't specified in the provided text, it is mentioned that RevTel has officially rebranded to IT Voice.