SHIFT ROBOTICS INC.

Q1: What is the company name and its location?
A1: The company name is Shift Robotics Inc., and it has offices in Israel, Fiji, Kiribati, Vietnam, Suriname, Nepal, Uruguay, British Indian Ocean Territory, Namibia, Jordan, Venezuela, Nigeria, Jamaica, Solomon Islands, Afghanistan.

Q2: What are Moonwalkers for?
A2: Moonwalkers make walking more fun and efficient. They can be used for recreation, fitness, work, or a combination of both.

Q3: How do you stop using Moonwalkers?
A3: The simple answer is that you just stop walking or slow down your walking pace. Our AI reacts instantaneously to your gait/ how you walk and stopping is seamless.

Q4: Can you run in Moonwalkers?
A4: While you can run in them, you will not see any speed advantage in running as we have optimized the performance for 250% of walking speed with a max speed of 7mph.

Q5: What about puddles of water or rain? How do Moonwalkers handle them?
A5: Moonwalkers use an automotive-grade sealing method to ensure that they can withstand rain and smaller puddles. However, we recommend avoiding puddles and storing them indoors when not in use.

Q6: What shoe sizes do Moonwalkers work with?
A6: Moonwalkers come in one size, best fitting US Women 6 to US Men 12. For shoe sizes larger than our recommended range, comfort is reduced due to toe extension.

Q7: Do Moonwalkers work on hills?
A7: Yes, our AI understands your walking speed and multiplies it, so there's no freerolling down a hill ever. We have automatic speed reduction for descents and multiple redundancies and layers of braking protection for reassurance.

Q8: How long does it take to learn how to use Moonwalkers?
A8: In our beta testing, we found that 10 steps or less is what it takes to learn using Moonwalkers. As long as you can walk, you can easily get used to the feeling of walking with Moonwalkers.

Q9: Are Moonwalkers suitable for crowded areas?
A9: Our AI has instantaneous response times, making them super agile and allowing you to seamlessly move about crowds.

Q10: What is the return policy for Moonwalkers?
A10: If you're unsatisfied with your purchase, you have 14 days from the day you received your order to initiate a return. All returns are subject to certain conditions, including being in new or like-new condition and providing proof of purchase.

Q11: Who is responsible for return shipping costs?
A11: You are responsible for all return shipping costs. If you live outside the United States, you're also responsible for paying any international tariffs, duties, and fees associated with your return.

Q12: How will refunds be processed?
A12: Refunds will be processed within five business days of receiving the product(s) and will be processed back to the original payment method.

Q13: What safety features does Moonwalkers have?
A13: Each pair of Moonwalkers combines powerful gait-based control technology to help protect every user and passersby in public or commercial settings. We also provide a detailed safety manual and customer support for troubleshooting and service.

Q14: How can customers get more information about Moonwalkers?
A14: Customers can find detailed product information, including troubleshooting and service, in our customer help center. They can also contact us through various channels, including phone, email, or social media.

Q15: What is the company's policy on international shipping?
A15: The company ships to various countries, including Afghanistan, Vietnam, Suriname, Nepal, Uruguay, British Indian Ocean Territory, Namibia, Jordan, Venezuela, Nigeria, Jamaica, Solomon Islands, and more.