Web Summary
Q1: What is the company name and its address?
A1: The company name is SHO, but unfortunately, their official address is not provided in the given text.
Q2: What products does the company offer?
A2: The company offers a variety of products including Water Bottles, Coffee Cups, Food Containers, Pets Accessories, Outlet items, and more. They also have a range of insulated mugs, such as the SHO Flexi mug.
Q3: In which industry does the company operate?
A3: The company operates in the consumer goods and retail industry, specifically in the categories of water bottles, coffee cups, food containers, and outdoor gear.
Q4: What services does the company provide?
A4: The company provides various services including free UK delivery over £10, a lifetime guarantee for their products, returns and refunds, and customer support through email (support@shoreusable.com).
Q5: How long does it take to dispatch orders?
A5: The company aims to dispatch orders within 1-2 working days of receiving your order.
Q6: What is the return policy of the company?
A6: The company accepts returns of all items which have not been used. Customers can contact them via support@shoreusable.com to arrange a return, and more information can be found in their Returns FAQ section.
Q7: How long does the "Lifetime Guarantee" cover?
A7: The Lifetime Guarantee covers the estimated lifetime of the product, with different lifespans for various products such as 2-4 years depending on the item.
Q8: What is covered under the guarantee?
A8: The guarantee covers against manufacturing defects, including broken or leaking lids, bottles or flasks that have lost their insulating properties, and rattling bottles or flasks. However, accidental damage or wear and tear are not covered.