Web Summary
Q1: What is the address of Thermal Support Inc., and how can one contact them?
A1: The address of Thermal Support Inc. is 3280 NC Hwy 69 Suite 3, Hayesville, NC 28904. One can contact them through their phone number (678) 580-3822 or fax number (866) 393-6475.
Q2: What products does Thermal Support specialize in?
A2: Thermal Support specializes in high-quality DSC sample pans, TGA and TG/DTA sample pans, and thermal analysis consumables. They also offer accessories and service parts for various thermal analysis instruments.
Q3: In what industry is Thermal Support primarily involved?
A3: Thermal Support is primarily involved in the thermal analysis industry, which encompasses a range of applications including materials science, pharmaceuticals, and food processing.
Q4: What services does Thermal Support offer to its customers?
A4: Thermal Support offers service repair for non-current PerkinElmer DSC and TMA/DMA instruments. They also provide accessories and consumables for various thermal analysis instruments.
Q5: Is Thermal Support affiliated with any OEM companies, and if so, what are the implications of this affiliation?
A5: No, Thermal Support is not affiliated with any OEM companies whose names are referenced on their website. This means that all compatibility claims made by Thermal Support are based solely on their own testing and expertise.
Q6: What sets Thermal Support apart from other suppliers in the thermal analysis industry?
A6: Thermal Support is known for its high-quality products, including Made-in-America aluminum and ceramic sample pans. They also offer a reasonable price point with support that customers can count on.
Q7: How long has Thermal Support been in business, and what are some of their notable achievements?
A7: Thermal Support was founded by Charlie Beine in 2004 after a 33-year career in thermal analysis service support and training. The company has since become a leading source for thermal analysis consumables and accessories.
Q8: What is the company's policy on customer information, and how does this impact their business operations?
A8: Thermal Support does not sell or distribute any customer information. This means that they do not share customer data with other companies or use it for marketing purposes. Instead, they focus on providing high-quality products and support to their customers.
Q9: What is the company's policy on shipping and returns, and how can customers initiate a return?
A9: The company's shipping and returns policy is outlined on their website. Customers can initiate a return by contacting Thermal Support directly and following the instructions provided.
Q10: How can customers stay up-to-date with Thermal Support's latest products and promotions?
A10: Customers can stay informed about Thermal Support's latest products and promotions by visiting their website regularly, signing up for newsletters, or following them on social media.