Web Summary
Q1: What is the company name and its main industry?
A1: The company name is Volkswagen Caminhões e Ônibus Indústria Comercial e Veículos Ltda. (VOLKSWAGEN CAMINHOES E ONIBUS INDUS COM DE VEICULOS COM LTDA) and its main industry is the manufacturing and sale of commercial vehicles, such as trucks and buses.
Q2: What products does the company offer?
A2: The company offers a range of products, including Caminhões (trucks), Ônibus (buses), Delivery (delivery vans), Constellation (a line of buses), Meteor (a line of buses), and Escolar Rural Urbano (rural and urban school buses).
Q3: What services does the company provide?
A3: The company provides a range of services, including Serviços de Manutenção (maintenance services), Planos de Manutenção Customizados (customized maintenance plans), Serviços & Assistência Técnica (technical assistance and service), Peças e Acessórios (parts and accessories), Fretamento e Rodoviário (road transportation and logistics), and Sustentabilidade e ESG (sustainability and environmental, social, and governance).
Q4: What is the contact information for the company's customer support?
A4: The company's customer support can be reached by phone at 0800 019 3333 or WhatsApp at (011) 5582-5600. The hours of operation are 24/7 for emergency assistance and 08h-17h for non-emergency requests.
Q5: What is the purpose of the Chame|Volks e MAN Service Assistência 24 horas?
A5: The Chame|Volks e MAN Service Assistência 24 horas is a 24-hour technical support service provided by the company to assist customers with their vehicles, either remotely or through a network of concessionaires.
Q6: What are the requirements for requesting assistance from the Chame|Volks e MAN Service Assistência 24 horas?
A6: To request assistance, customers must have the following information ready: their personal data, vehicle chassis number, location, phone number, and details about the issue with their vehicle.
Q7: How does the company handle emergency situations?
A7: The company has a network of concessionaires and technicians who can be dispatched to resolve issues with vehicles that cannot be resolved remotely. They also have a 24/7 emergency assistance service for critical situations.
Q8: What is the company's commitment to sustainability and environmental responsibility?
A8: The company has a program called "Programa Futuro" (Future Program) which focuses on sustainability, social responsibility, and governance. It also has a Relatório de Sustentabilidade (Sustainability Report) that provides information on its environmental and social performance.